Frequently Asked Questions 


Most Common Questions and Answers About Pam Washington, Build My Cleaning Business, The Success Academy, The Profit Maximizer, Private Coaching, DIY Products, On-Site Consulting, Private Calls and More…

How did you get started in the cleaning industry ?


I started my cleaning business in 1993 when I moved to Las Vegas, NV from Southern California. Originally it was called First Class Housekeeping and I as a “solopreneur” did both residential and commercial cleaning. For the first several months I did all of the cleaning in addition to all of the other company functions (Sales, Purchasing, Accounting, etc). Once I had more business than I could handle by myself (within the first several months) I hired a person to help me and we cleaning the accounts together. The company was re-branded and incorporated in 1999 and the name was changed to A-1 Janitorial Services. In 2004 (with revenues on track to exceed $1M and over 50 employees) I decided to again streamline our market. We decided to operate with a laser focus on industry leaders seeking the highest levels of service and satisfaction for their facilities. We specialized in providing custom janitorial solutions for clients who value and demand the very best AND who meet our size, frequency and specification requirements. For almost 15 years I focused exclusively on commercial cleaning only. During that time, I received certification as a minority owned business, joined the SBA’s 8A program, and explored the world of municipal contracting in addition to our corporate clientele. I purchased and sold a carpet cleaning division and also delved into the marketplace of retail floor services. Fascinated by the increasing sophistication of technology and internet platforms we again re-entered the residential cleaning market in 2015 with the creation of Fast Friendly Spotless maid service. I’ve been busy!   

What Makes You an "Expert" ?


I founded my cleaning business more than 22 years ago (and continue to operate it today) so I have expertise with the current trends, demands and best practices of the industry. I have been in sales and customer service my entire professional life (since 1981) with 27 years of self employment. I have purchased or founded several companies and I worked in finance and banking for 8 years. I have a keen understanding of Accounting and Management, Sales, Business Planning, Analysis and implementation strategies specific (to) the cleaning industry as well as having studied Psychology, Sociology, Economics and Accounting in College. My company (A-1 Janitorial services) has won recognition and awards from local, regional and national organizations such as the SBA ( Small Business Administration), National Association of Purchasing Managers, National Association of Women Business Owners, (NAWBO) Caesar’s Entertainment, Enterprising Women Magazine, Nevada Women Magazine, National Minority Purchasing Council, Microsoft and the Society of Human Resource Professionals. I have been asked to and happily spoken to groups ranging from the Global Gaming Conference, The Women’s Business Initiative, The White House Round Table on Women and Girls and The YLEAD Training Series. 

What Makes You Different From Other "Business Coaches"


I ONLY teach what I’ve done and what I know. Build My Cleaning Business only works with people in the cleaning service industry. We aren’t offering to help people who do photography, sell office equipment, internet sales, offer pet boarding, etc. We specialize in this area, because it’s what I’ve spent the vast majority of my professional career doing. We also, don’t have “affiliates” to sell you legal advice, tax preparation, website design or business cards. We have a very narrow focus of people that we work with but within that area of focus we excel in helping you to build and grow your cleaning business, and in record time!

How can you understand the struggles I am going through with my (perhaps small) business ?


To answer this question, it’s probably best that I share with you a defining moment and the resulting “compelling story” that brought me to where I am today, (coaching people like you) on exactly what to do to build and grow your cleaning business. That defining moment in my life happened in late 1993:

A few months before, I had moved to Las Vegas after two recent and painful “personal failures” in my life (a personal bankruptcy and the collapse of a long-term friendship and business relationship). One day, in the middle of the night, I woke up in a pool of sweat. All I kept saying to myself was, “What have I done?! Why did I leave my family, friends and “comfort zone” and move to Las Vegas? Now I have lost my friend, I have no contacts, no money and no job! How will I pay my rent and build a life for myself in this new place!?” I tossed and turned, and thought “Well I’ve got to come up with a plan” and the next day I went to the bookstore and purchased the book “The Best Home-Based Businesses for the “90s”.

That day, I made a commitment to immerse myself in absolutely everything I had to do and know to build my cleaning business. I read every book on cleaning and marketing I could get my hands on. I took every course that was available. I essentially decided to become a mini-expert on the commercial cleaning industry. Lo and behold, within a few months, I had filled my cleaning business with more clients than I could service alone and I hired my first employee. Over the next several years, I made an important discovery! The thing that I enjoyed MOST about my business was really the “problem solving” aspect and helping the clients with the problems they were having with their current cleaning company.

Figuring out what they needed and how to give it to them was as fun and maybe even more so than the “immediate gratification” of seeing how much better the facility looked once my team and I had finished a great job of cleaning. Soon my cleaning colleagues heard about my success.

I was winning awards and commendations left and right. They started taking me to the side and saying “Pam, how do you have a successful business in just a few years and I’m still struggling? What am I doing wrong? Can you help me?” I’d give them two or three things to do and told them to call me in a few weeks to tell me how it went. Virtually every time, they called me back a few weeks later saying “Hurray! My business is growing and improving!!!!”

I have since made a commitment to dedicate the rest of my professional life to helping other self-employed, small to medium sized business owners build, grow and enjoy their companies (and by extension their lives) through my coaching, workshops, masterminds and VIP private consulting days.

Since then, I’ve worked with private clients, spoken in front of countless groups, and have created The Build My Cleaning Business Blueprint System™; a series of 6 important business-building steps every cleaning business owner can use to start, build, grow and succeed in their business in record time.

I’ve had my cleaning business for many years and am quite successful already. What can you teach me ?


Even the most successful athletes, performers, leaders and business people need to consistently train and hone their skills in order to get to and stay at the top of their game. Each of us has a “unique ability” where we are particularly gifted. Mine just happens to be in the area of looking at the “big picture” and helping others to see the trees in the midst of the vast forest.

Many entrepreneurs are good at a few things but most of us aren’t good at everything. I only teach want I know and what I’ve done. I get great satisfaction from helping other people tap into the success they desire but that is perhaps “just” outside their grasp! That being said, if I can’t help you reach your goals and improve your business, I’ll certainly tell you that. I don’t want to waste anyone’s time (including my own).

What type of personality do you work best with ?


I work most successfully with women and men who are open-minded, ambitious, and eager to learn and who take a “no excuses” approach to running and growing their businesses. Being a successful entrepreneur is a full contact sport, so you should be prepared to overcome some obstacles. People who are smart, go-getters that are passionate about what they do and who value integrity in their lives will get the most from the “Build My Cleaning Business” coaching and systems.

What type of personality do you NOT work well with ?


If you like to argue, need to be right, and spend time blaming others, or making excuses about why you haven’t had more success, we probably won’t be a good fit. People who already know everything, are not open to trying new (perhaps uncomfortable)  strategies, and who focus on the part of the glass which is “half empty” will find me frustrating!  And yes, some of what I teach, you may already “know”. But as my coach taught me (yes I work with several business coaches) unless I’m actively using a thing in my business or personal life, I don’t really “know” it. I’ve only “heard about it”. Oh, and I ONLY want to work with people who are committed to doing what’s morally right (even when no one is looking). So unless you truly value your integrity, live your life by the ‘Golden Rule’ ( the one we learned in Kindergarten), and treat your  employees and clients with respect and care, I may not be the coach for you. Are you willing to put in the work? Or are you looking to get rich quick? It doesn’t have to be “hard” work, but you do have to put in some work. So, are you in, or are you out?

I Can’t Afford To Invest In My Business Right Now…


The programs are NOT for those who have no money coming in and are absolutely, financially desperate, at least not right away. It’s been my experience that people in financial crisis do not trust the recommendations I give them and do not do the work (probably because they spend so much time worrying about where they are going to get next month’s rent check or mortgage payment.)

If you fall within this category, it’s absolutely OK. We’ve all been in times of financial crisis at one point or another (including me).

Do yourself these two favors:
1. Get some money coming in by downloading the free tools listed here: the free “Cleaning Business Accelerator”.
The free information will get you started towards your goals until you’re ready to work with me.

2. This will take some of the pressure off and provide a little more cash flow and peace of mind. Mostly, it will de-clutter your mind enough to focus on your Build My Cleaning Business assignments and the BIG picture.

Doing these two things will really help you get primed for our work. When you’re ready, call me and we’ll get you started. (I’m in no rush and will be here when you need me, I promise).

Wouldn’t it be better to buy a cleaning franchise ?


I can’t answer that question for you. But here’s what I can tell you:

• If you want to “design” a lifestyle business around your personal values and goals…
• If you want to escape the “corporate” mold that’s taking over America…
• If you want to set your own rates, hours and geographic area…
• If you’d like to select who you work with and on what terms…
• If you enjoy charting your own destiny and being your own boss…
• If you don’t want to pay $20,000 or more for someone else’s “name”…
• If you’d like to keep all of the money you earn each month (and decide what to spend and on what)…
• If you enjoy the sense of accomplishment that comes from doing things your own way…
• If you’re tired of being the round peg shoved into a square hole…
Then you want to work with the Build My Cleaning Business Team!

What About The Cleaning Business DYI (Do It Yourself) and FaceBook Groups I See On The Internet. Are You Like Those ?


No, a resounding No! What you’re regularly getting with these programs (and my coaching) is what I call a series (of) “AH-HA! moments that will move your business growth much faster than you would on your own. Expect to get a lot of these as well as the resources you’ve been looking for and haven’t found until now. That’s what you’re investing in: results, more revenue, more profit, more clients, more free time and more enjoyment of your business – not just more “information.”

OK, I’m Ready To Do This For Myself, But I Have A Couple Of Additional Questions. Can I Call You ?


Good, sounds like you’re ready to be pulled into your future! Yes, if you have a couple of questions, just send my team a message at and we’ll be happy to walk you through the different options to see which one will be the very best for you. I can’t wait to see you succeed and am honored to be the one to help you. Let’s get going!