Being a cleaning business coach as well as a cleaning business owner, of course I work with a business coach. Like most cleaning business owners, I like to get new cleaning accounts and I’m constantly working to improve my cleaning business, grow as a business owner and as a person. I enjoy the accountability that comes from working one-on one with a coach, and it’s helpful to have him supplement the areas in my business where my skill set isn’t that great.
A few weeks ago, he invited me to prepare and submit a cleaning proposal to clean his office space. While, his office doesn’t exactly fit the model of the typical client we service, I thought it could be extremely helpful to have his expert opinion from a customer’s viewpoint. Frankly, I also know he’s pretty well connected in the Las Vegas business community and I welcome the opportunity to impress him enough to encourage him to send me referrals. Seems like a win-win to me.
As an added benefit for readers of my blog, I thought I’d share some of what he discussed with me after the walk-through. These may be things I already know, but unless I am incorporating them into my daily operations, I don’t really know them, I’ve only heard about them. They may seem basic but I found his input to be refreshing and helpful. After all, how often do we really get honest feedback from clients or potential clients that’s designed to aid us in improving our cleaning business’s success? For me, the answer is not very often.
And, of course, since I’ve been in business for over 20 years, I have a system down pat of how I do these things. I’ll admit, some of it was hard to hear, and of course I wanted to say “yeah but…..” Then I remembered that I am paying this man for his advice. Wouldn’t it be wise to listen to it? So here goes:
Show up at the cleaning proposal walk-through looking like an expert.
Although I was clean and neat and professionally dressed, I had only a pen, notebook, and of course my gift bag for him full of promotional and information materials. What I didn’t have were the tools of my trade and various props that aid in establishing me as seriously knowledgeable.
Here’s what I should have had:
A checklist of items to cover with him and questions to ask while at the facility
My tool for measuring the square footage
A white glove or swab with which to test the cleanliness of certain critical areas
A metering device to measure the organic matter on surfaces (in certain environments)
A magnifying glass to examine the weave, construction and material of his carpet to discuss cleaning processes, options and recommendations
This article today only talks about what I should have had when I arrived on site! In another post I’ll share some other valuable insights he pointed out to me about the walk-through process. He’s not a cleaning business expert but he is a business growth expert and I think his input can be helpful to you (as it has been to me). Hope you enjoyed!